1. Payments & Reservation Guarantee

1.1 All payments must be made directly into our bank account via EFT or Credit Card.

1.2 All accommodation must be paid in full prior to arrival to guarantee your reservation.

1.3 When emailing proof of payment, please clearly state the lead guest's surname and arrival date in the reference line.

1.4 EFT Bookings: If payment is not received within 12 hours of making the booking, we reserve the right to cancel the reservation without further notice.

1.5 Same-Day Bookings: Reservations made on the day of arrival are only guaranteed once payment has been cleared and reflects in our bank account. Failure to do so will result in automatic cancellation.

BANKING DETAILS

Account Name: Fairways Drakensberg Pty Ltd

Bank: First National Bank (FNB)

Branch Code: 250 655

Account No: 62443730321

Reference: FW + Your Surname + Arrival Date

2. Guest Identification & Check-In

2.1 On arrival, all guests are required to present a valid form of identification (ID, Driver's License, or Passport) and booking confirmation (printed or digital).

2.2 The resort reserves the right to refuse occupation if valid identification and confirmation are not provided.

2.3 Villa allocations are subject to availability. The resort reserves the right to allocate an alternative unit of the same size and standard as the one confirmed.

3. Cancellation Policy

Cancellations must be made in writing. The following forfeiture fees apply:

• 90+ days before arrival: 25% of total booking value forfeited

• 60-89 days before arrival: 50% of total booking value forfeited

• 30-59 days before arrival: 75% of total booking value forfeited

• 0-29 days before arrival / No-show: 100% of total booking value forfeited

3.1 Three-Night Promotion (R6 500) & SA Citizen Specials: Strictly non-refundable, non-transferable and non-exchangeable.

3.2 All approved refunds are subject to a 10% handling and banking fee charge.

4. Occupancy & Unit Size

4.1 Units are strictly limited to the maximum number of persons as stated (e.g., a 6-sleeper accommodates a maximum of 6 persons). No additional guests are permitted.

4.2 This includes children. In line with resort policy, any child over the age of 2 years requires their own bed and is counted in the occupancy.

5. Noise & Conduct

5.1 Guests are required to keep noise to a minimum and be respectful of other guests at all times.

5.2 Quiet hours are strictly observed between 22h00 and 06h00.

5.3 If you or members of your party are found to be causing a disturbance or nuisance after being warned, you may be asked to vacate the resort immediately with no refund entitlement.

6. Check-In & Check-Out Times

Check-in: Strictly from 15h00

Check-out: Strictly by 10h00

Any late check-out after 10h00 will incur a charge of R500.00 per hour or part thereof.

7. Key / Breakage Deposit

7.1 A refundable Key / Breakage Deposit of R3 000.00 is payable on arrival at Reception.

7.2 This deposit will be refunded after departure, provided no damage or breakages are found in the unit.

7.3 Guests will be held personally liable for any breakages, damages, or losses to the building and contents during their occupation, including damages caused by their visitors.

8. Deposit Refunds

All deposits paid at Fairways Reception are refunded directly by Fairways Reception. For queries, please contact:

Tel: +27 33 701 1261 | Email: [email protected]

9. Sundries

All sundry accounts, including any purchases or services charged to the unit, must be settled directly with Reception prior to departure.

10. Smoking Policy

In accordance with South African law, smoking of cigarettes, e-cigarettes, vaping devices, and hubbly bubbly / hookah is strictly prohibited inside all villas and enclosed buildings on the resort premises. Should Management determine that this policy has been violated, the guest will be liable for a deep-cleaning fine, damages, and may face criminal charges.

11. Indemnity & Registration

11.1 Only a person 18 years or older may sign the Guest Registration Card at check-in.

11.2 The person who signs the indemnity form must remain in occupation for the full duration of the stay. Should the indemnifier vacate the unit, the remaining occupants may be asked to vacate the resort.

12. Pet Policy

Pets are strictly not allowed on the resort premises.

13. Liability & Force Majeure

The resort, its owners, and management accept no liability whatsoever for any injury, death, loss, damage, or expense suffered by you, your guests, or any persons occupying the unit with you, arising from any cause whatsoever, including but not limited to: act of God, theft, fire, strike, or the acts or omissions of any third party, government, or authority, including limitations or requirements relating to visas, permits, border controls, military, police, or security services intervention, travel restrictions, or use of facilities.

We recommend that all guests arrange adequate travel and personal insurance.

14. Acceptance

Payment of a deposit or full payment constitutes full acceptance of these Terms and Conditions.